FAQ privates

happy summer promo

The offer goes on! After the success of the previous promotion, we re-filled our stocks with products available only for this Happy Summer Promotion! There are special discounts for you, customers! Please write us!

click on the yellow letter to check availablity

COMFORT & SMARTNESS A CLICK AWAY

You can easily view every product on our website since all the sizes and characteristics are absolutely trustworthy.
We would like to remark that every descriptive information are more trustworthy than the ones you can usually get from a shopkeeper, because everything we tell you is clear and true. We use this kind of information since we have just few stores under our management at the moment.
The satisfaction is guaranteed because as we said before all the sizes and characteristics are the ones you ordered. You can personally check the colour at home, just by putting in the email (see how much is it?) the request to get the sample to your address.

How much is it?
Just send an email of request complete with product/s and colour.

How can I ask for a probable order?
By e-mail with your fax number where we can send our confirmation order. It will accept it only if it is send back to our fax number complete with your address, telephone numbers, fiscal code (this last one is necessary for the receipt for tax).

How much is the home delivery?
The delivery is free (except for the islands and the places up in the mountains) where there is an extra charge of 5%.
The delivery is generally made at the ground floor. The delivery at the floors can be made at our deliverer discretion.

Is the convertible bed delivered assembled? What happens if it doesn't fit my house?
The delivery of the convertible bed is not assembled since:
1) it might not enter the hall, the rooms, the corridors and so on..
2) the packing might be too heavy to be carried
3) it might be damaged during the delivery
4) a big volume weighs on the transport cost

At the moment our delivery is free.

What happens if I am not at home when you deliver?
Usually it shouldn't happen since your address (available on the confirmation order) together with your delivery address is given to the courier who contacts you 2 days before.
If you have an unforeseen the courier will leave a delivery notice in your letterbox or under your street door with a contact number in it that you will use for a new delivery confirmation.

Is there an instruction manual or a picture that shows me how to assembly? Is the assembly incuded?
Of course, there is an instruction manual that we can send by fax togheter with our order confirmation so that you can check how easy it ie to assembly.
The assembly kit is included.

Can the convertible bed arrive damaged?
It may happen. In this case you will send an e.mail and we will send you back the damaged pieces.

What a pity, I like your beds very much, but I am afraid that my sizes are not standard.
Our production is industralized consequently some adjustments can be made if not too far from the standard.

Can I buy the beds without the mattresses?
Of course you can. You just need to send an e-mail of price request without mattresses. We will send you the price list including prices with or without mattresses.